Terms & Conditions

Our terms and conditions contain important information regarding your rights as well as the conditions, limitations and exclusions that may apply to you and your purchase. Please read these terms and conditions carefully as certain terms may apply differently to you depending on where you use the website and make purchases. For our UK purchasers, please note that UK law applies. For our US purchasers, please note that US law applies.

For our US purchasers, please note that the arbitration agreement in Section 4 of these terms and conditions explains how any claims that you may have will be resolved. With only limited exceptions, our US purchasers will need to submit any disputes to binding and final arbitration. You will not be able to pursue a class action against us and you agree to waive any right you would otherwise have to seek relief in a court of law. Any dispute or claim relating in any way to your use of our website or purchase or delivery of our products will be governed and interpreted by and under the laws of Texas, consistent with the federal arbitration act.


Welcome to 35thousand.com (the “Website“). The Website is operated by 35 Thousand Inc, a Delaware Public Benefit Corporation with its registered office at 251 Little Falls Drive, Wilmington, New Castle County, Delaware 19808, and 35 Thousand UK Ltd, a limited company registered in England & Wales under company number 13088876, with its registered office at 12 Hammersmith Grove, 3rd Floor, London, England, W6 7AP, and the VAT number 368432966 (“35 Thousand”, “our”, “we”, or “us”).

Listed on this page are the terms and conditions which apply to your interactions with us, as well as the purchase of any products listed on our Website (“Products”). These Terms and Conditions tell you how we will supply Products to you, how you and we may change or end any contract between us, what to do if there is a problem and other important information, so please read them carefully before proceeding (and print if necessary).

By using the Website, using the materials contained within the Website or otherwise made available in connection with the Website or placing an order for Products on the Website you are agreeing to be bound by these Terms and Conditions.

When we say ‘Terms and Conditions’ that includes all documents referred to on this page (such as our Privacy Policy and Cookie Policy) and any other policies or terms referred herein or therein and any updates, amendments or revisions thereto.

Last updated: September 13, 2021. These Terms and Conditions may be modified from time to time to reflect changes to our Products or changes in the law but, should this happen, they will be posted on the Website. Your continued use of the Website following the posting of the revised terms and conditions means that you accept and agree to the changes.

If you don’t wish to be bound by these Terms and Conditions then you are not authorised to use the Website or buy any Products from it and should cease using the Website.


Unless we inform you otherwise, all communication and notices you give to us must be sent to us using the following email address: contact@35thousand.com. You can also contact us by mail/post at: 35 Thousand Inc, 200 Crescent Court, Suite 1430, Dallas, TX 75201; or 35 Thousand UK Ltd, 12 Hammersmith Grove, 3rd Floor, London W6 7AP.

We may give notice to you by posting it on the Website or at any address (email or postal) you provide to us. Notice will be deemed received and properly served immediately when posted on the Website, 24 hours after an e-mail is sent to your email address, or three days after the date of posting of any letter.

Communication with us will be mainly electronic. We will generally contact you by e-mail or provide you with information by posting notices on the Website. By using the Website, you agree to this means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory legal rights.


This Section sets out respective obligations to each other with respect to the use of our Website, services provided via the Website or made available to you in connection with the Website (“Associated Services”) and our Products. You agree that to the extent permitted by applicable law, your use of our Website; Associated Services and Products is at your sole risk, and our Products are provided on an “as is” and “as available” basis. Any content accessed through our website or made available to you in connection with the Website is accessed at your own risk, and you shall be solely responsible for any damage to your device, or any device you use to access our website, or any other loss that results from accessing such content. 35 Thousand and its licensors expressly disclaim all warranties, representations, and conditions of any kind, whether express or implied, arising from use of the website.

You acknowledge and agree that 35 Thousand is not liable for the conduct of third parties on the Website, including operators of external sites.

The terms in this Section do not affect your statutory rights as a consumer and nothing in these Terms and Conditions limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that may not be excluded or limited under applicable law.
If we fail to comply with these Terms and Conditions, we are only responsible for loss or damage you suffer that is reasonably foreseeable and a direct result of our breaking these Terms and Conditions or our failing to use reasonable care and skill. We will not be responsible for any losses you suffer as a result of us breaching these Terms and Conditions that were not reasonably foreseeable to both you and us when you commenced using the Website, using the Associated Services or the sale of Products by us to you was formed. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

To the fullest extent permissible by applicable laws, under no circumstances, will 35 Thousand be liable to you for more than the total amount paid to 35 Thousand by you for our Products during the twelve-month period prior to the act, omission or occurrence, giving rise to such liability.

To the fullest extent permissible by applicable laws, we are not responsible for indirect losses (including consequential damages) which happen as a side effect of the main loss or damage and even if such losses result from a deliberate breach of these Terms and Conditions by us that would entitle you to terminate the Contract between us.

The laws of certain countries, states and jurisdictions do not allow the limitation of liability or certain damages, and if such laws apply to you, some or all of the above limitations may not apply to you, and you may have additional rights.
We only supply Products for individual and private use. If you use our Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.


Contracts for the sale of Products formed through the Website are governed by these Terms and Conditions in use at the time the relevant contract is entered into. All such contracts are binding on you and us and on our respective successors and assigns. We may transfer, assign, charge, sub-contract or otherwise dispose (“Transfer”) of any contract, or any of our rights or obligations arising under it, at any time during the term of the contract. We will contact you to let you know if we plan to do this. You may only Transfer your rights or your obligations under these Terms and Conditions to another person if we agree to this in writing.

If our supply of Products is delayed by an event outside our reasonable control (an “External Event”) then we will contact you as soon as reasonably possible to let you know and we will where reasonably possible take steps to minimise the delay. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions, including any contract between you and us concluded under these Terms and Conditions, such as, but not limited to, a contract for the sale of Products to you, that is caused by an External Event. An External Event may include for example (but without limitation) the following: strikes or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, pandemic, epidemic or other natural disaster or other calamity affecting the health of some or all of the general public; impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport and major disruption at ports, airports and borders; impossibility of the use of public or private telecommunications networks; the acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any contract is deemed to be suspended for the period that the External Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to find a solution by which our obligations under any Contract may be performed despite the External Event. If there is a risk of a delay caused by the External Event of more than 40 days you may contact us at contact@35thousand.com to end the contract and receive a refund for any Products you have paid for but not received.

Entire Agreement

These Terms and Conditions including the documents and additional terms referred to in them (in each case, as amended from time to time) constitute the entire agreement between us and you in relation to use of the Website, Associated Services and/or supply of any of the Products to you and supersede all previous agreements in respect of the same.


We may decide not to insist upon strict performance of any of your obligations under that contract or any of these Terms and Conditions. This shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. For example, if you miss a payment and we do not chase you but we continue to provide the Products, we can still require you to make the payment at a later date.

Applicable law

The law that governs these Terms and Conditions, and the place in which you can resolve any disputes with 35 Thousand will depend on where you are using the 35 Thousand Website. If any of these Terms and Conditions or any provisions of a contract concluded under these Terms and Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent allowed by law.
If you are using the Website in the United States, these Terms and Conditions, as well as any contract in respect of a transaction carried out through the Website, will be governed by, and will be construed under, the laws of the United States and the laws of the State of Texas, without regard to choice of law principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

If you are using the Website in the UK, as well as any contract in respect of a transaction carried out through the Website, these Terms and Conditions will be governed by, and will be construed under the laws of England and Wales and all disputes arising out of related to your use the Website and Products shall be subject to the exclusive jurisdiction of the courts located in England and Wales.

If you are using the Website in the United States, you agree that all disputes, controversies and claims related to these Terms and Conditions (each a “Claim”), shall be finally and exclusively resolved by binding arbitration, which may be initiated by either party by sending a written notice requesting arbitration to the other party. Notice to 35 Thousand may be sent to 200 Crescent Court, Suite 1430, Dallas, Texas 75201 or electronically at contact@35thousand.com. Except as provided below, any election to arbitrate by one party shall be final and binding on the other. The arbitration will be conducted under the Streamlined Arbitration Rules and Procedures of JAMS (the “JAMS Rules”) and under the terms set forth in these Terms and Conditions. In the event of a conflict between the terms set forth herein and the JAMS Rules, the terms herein will control and prevail. Except as otherwise set forth below, you may seek any remedies available to you under federal, state or local laws in an arbitration action. As part of the arbitration, both you and 35 Thousand will have the opportunity for discovery of non-privileged information that is relevant to the Claim. The arbitrator will provide a written statement of the arbitrator’s decision regarding the Claim, the award given and the arbitrator’s findings and conclusions on which the arbitrator’s decision is based. If the arbitrator awards you an amount higher than the last written settlement amount offered by 35 Thousand in settlement of the dispute prior to the award, 35 Thousand will pay to you the higher of: (i) the amount awarded by the arbitrator; or (ii) $10,000. The determination of whether a Claim is subject to arbitration shall be governed by the Federal Arbitration Act and determined by a court rather than an arbitrator. Except as otherwise provided in these Terms and Conditions, (a) you and 35 Thousand may litigate in court to compel arbitration, stay proceedings pending arbitration, or confirm, modify, vacate or enter judgment on the award entered by the arbitrator; and (b) the arbitrator’s decision shall be final, binding on all parties and enforceable in any court that has jurisdiction, provided that any award may be challenged if the arbitrator fails to follow applicable law. The arbitration will take place in Austin, Texas unless the parties agree to video, phone or internet connection appearances.

You and 35 Thousand agree that any arbitration shall be limited to the Claim between 35 Thousand and you individually. You agree that there is no right to a class action and no arbitration shall be joined with any other arbitration.

You and 35 Thousand agree that the following Claims are not subject to the above provisions concerning negotiations and binding arbitration: (a) any Claim seeking to enforce or protect, or concerning the validity of, any of 35 Thousand’s intellectual property rights; (b) any Claim related to, or arising from, allegations of theft, piracy, invasion of privacy or unauthorized use; and (c) any claim for equitable relief. In addition to the foregoing, either party may assert an individual action in the small claims court for Claims that are within the scope of such court’s jurisdiction in lieu of arbitration.

If you initiate arbitration for a Claim, you will need to pay the JAMS arbitration initiation fee. If we are initiating arbitration for a Claim, we will pay all costs charged by JAMS for initiating the arbitration. All other fees and costs of the arbitration will be charged pursuant to the JAMS Rules.

You and 35 Thousand agree that if any portion of this Section 4 is found illegal or unenforceable that portion shall be severed, and the remainder of the section shall be given full force and effect.

Website Information

Unless we state otherwise, all content published on the Website or made available to you in connection with the Website (including but not limited to all information; data; products; images, photographs, audio, video, artworks, graphics and materials; services; software and databases; tools; designs; text; text, video and audio chat conversations and exchanges is presented solely for your private, personal and non-commercial use. While we do always try to ensure that the Website and information made available to you in connection with the Website is accurate and up to date, we make no representations, warranties or guarantees, whether express or implied, that such content is accurate, complete or up to date. We cannot accept any liability or responsibility for any loss which may arise from reliance on such content, whether it is our material or material posted by a third party (e.g. reviews, testimonials and comments).

We have the right to change or take down the Website and anything on it without notice, and without liability to you or any third party. Continued use of the Website shall be deemed your acceptance of such changes.

When using the Website on your mobile, laptop or desktop device (“Device”), you acknowledge and agree that you are responsible for (i) maintaining continuous internet access for your Device through a Wi-Fi or LTE data communication network and (ii) any internet connection and telecommunications fees and charges that you incur.

35 Thousand is not responsible for the operation of your Device. You are responsible for ensuring the system functions of your Device are in working order when accessing the Website, including, but not limited to screen display operation features of your Device.

Personal information about you

We process information about you in accordance with our Privacy Policy. By using the Website, you consent to this processing and warrant that all data provided by you is accurate.

Your right to access the Website

Use of our Website is solely for the promotion of our Products and services in the United Kingdom (“UK”) and the United States. Unfortunately, we do not currently deliver to addresses outside the UK or the United States.

The Website is not directed toward children under 13 years of age, and 35 Thousand does not knowingly collect information from children under 13 or allow them to create an account or access account features. If you are under 13, please do not submit any personal information about yourself to 35 Thousand.

None of the Products, services or content on the Website are offered to anyone in any country or jurisdiction where providing them may be prohibited by law. By using the Website, or by creating an account with us, you represent to us that you are legally entitled to use the Website and its Products, services, and content. We rely on this representation in order to provide you with access to, and use of, the Website and its content.

Intellectual Property

We are the owner and/or licensee of the “35 Thousand” trade and brand name, logo, trade mark and get-up. Unless we expressly state otherwise, all intellectual property rights in the Website, including all copyrights, images, software, designs, text, sound, logos, artwork, look and feel of the Website, devices, branding, trademarks, product selection, articles, arrangement, product names, and other content included in or supplied as part of the Website and coordination of such content on the Website (together defined as “Copyright Material”), is owned by us or one of our group companies and are protected by copyright laws and treaties around the world. All such rights are reserved by us, our group companies and our third-party licensors.

You are permitted to access, store, print and use the Copyright Material on the Website for your own personal and non-commercial use and for placing orders for Products with us. However, you may not modify, copy, reproduce, publish, manipulate, upload, distribute, transfer or sell, by any means, any material or information on or downloaded from the Website or Copyright Material without our prior written permission. Our status (and that of any identified contributors) as the authors of the Copyright Material must always be acknowledged.

For the avoidance of doubt, you must not use any part of the Copyright Materials for commercial purposes without obtaining a licence to do so from us.

You shall not modify, translate, reverse engineer, decompile, disassemble, or hack the Website or create derivative works based on any software or accompanying documentation supplied by 35 Thousand or its third-party licensors. 35 Thousand, How She Carries On, and OTG-7 Complex are trademarks belonging to 35 Thousand. No licence or consent is granted to you to use these trademarks in any way, and you agree not to use these trademarks or any marks which are considerably similar without our prior written permission. You agree not to remove or destroy any copyright, trademark, service mark, or other proprietary rights notices or markings contained on or in the Website and you shall not use any metatags or other “hidden text” incorporating 35 Thousand marks.

Any unauthorised use of the Website is strictly prohibited and may constitute a breach of our or our licensors’ intellectual property rights.

Your details

When you complete your details on our Website, you must ensure that the details you give us are correct and complete. Please let us know right away if any of the details you provided while registering should change.

If you are given a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential and you must not disclose it to anyone else. Accounts may not be shared. You agree to accept responsibility for all activities that occur under your account or password.

You should inform us immediately if you have any reason to believe that your password has been compromised or there has been any other breach of security regarding the Website that comes to your attention.

We have the right to suspend your account or to disable any username or password at any time if we believe you have failed to comply with these Terms and Conditions or for security and maintenance reasons.

Legal Compliance

Depending upon where you are located when using or visiting the Website, you are responsible for compliance with all applicable laws. If use of the Website, or use of any Products, services, or content offered through the Website are contrary to any applicable law in your jurisdiction, you are not authorised to view or use the Website and you must exit immediately.

If making any of our Products available in your jurisdiction or to you is prohibited, those Products are not offered for sale to you. You accept that if you live outside the UK or the United States, you must satisfy yourself that you are lawfully able to access and/or purchase our Products.


The Products offered or promoted on the Website are not medical products or medical devices and may produce different results for different users. The Products should be used by you only as directed.

We have taken reasonable steps to display, as accurately as possible, the colours and other detailing of our Products in the images that appear on the Website. However, the actual colours and detailing you see onscreen will depend on your Device, and we cannot guarantee that your Device’s display of any colour or other detailing will exactly reflect the colour or detailing of the Product upon delivery. The packaging of the Products may vary from that shown in images on our Website.

We may sometimes make minor changes to Products or their packaging to reflect changes in laws or regulations, or to implement minor adjustments and improvements.

We warrant to you that any Product purchased from us through the Website is of satisfactory quality and reasonably fit for all the purposes for which products of that kind are commonly supplied. To the fullest extent permissible under applicable law, we disclaim any and all other warranties of any kind, whether express or implied, in relation to the Products. This does not affect your legal rights as a consumer, nor does it affect any right to cancel.

Every care has been taken to ensure transparency in the pricing of our Products. However, we accept no liability for minor discrepancies, averages or fluctuations in the pricing elements.


Although we do our best to ensure that all material and information published on the Website is accurate, all Products are subject to availability. If we cannot supply you with the Product(s) you ordered, we will not process your order and will inform you of this in writing (which may include email). If you have already paid for the Product, we will refund you in full as soon as reasonably possible.

We reserve the right to restrict the availability of individual Products or categories from time to time, including limiting the number of such Products that may be purchased in any month.

Your status

To place an order through the Website for a Product, you warrant that you are legally capable of entering into binding contracts. You must comply with all export laws and regulations of the United States and UK or any other country (“Export Controls”) and you shall not export, direct or transfer any portion of the Products, to any destination, person or entity restricted or prohibited by the Export Controls.

You must be purchasing as an individual for private use and not as a wholesaler or reseller. We reserve the right to cancel orders where we believe that they are intended for resale, where an account is being shared amongst individuals or otherwise for breach of these Terms and Conditions.


You can check and correct your order at any point up until you have clicked the ‘PLACE ORDER’ (or similar) button on the checkout page. Details of your order history will be available through your ‘Account’ page.
You are required to provide us with your email address when placing an order (or when registering an account with us). We will notify you by email as soon as possible to confirm that we have received your order. Please note that all orders are subject to acceptance by us, and we will confirm acceptance to you by sending you an e-mail confirmation that the Product has been dispatched (“Confirmation”). We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances. The contract between us as to an order for Products (“Contract”) will only be formed when we send you the Confirmation.

The Contract will relate only to those Products whose dispatch we have confirmed in the Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Confirmation.

The Contract between us shall be concluded in English and these Terms and Conditions (in use at the time the relevant Contract is entered into) shall govern and shall be deemed incorporated into any such Contract. If these Terms and Conditions (or any part of them) are made available in languages other than English, the English language version shall take priority.

Your Information

During the checkout process, you will be asked to complete your payment details. All fields shown as compulsory must be completed. Please note that we will collect and store your information using an encrypted secure payment mechanism and will only use it in accordance with our .


The price of any Products will be as stated on the Website from time to time, except in cases of obvious error. These prices include VAT in the UK and exclude sales taxes in the US. These prices exclude delivery costs, which will be added to your order before your payment is finalised.

Prices are liable to change at any time, but (except in cases of obvious error) changes will not affect orders in respect of which the ordering process is complete.

Notwithstanding the foregoing, if you are a consumer in the UK and the rate of VAT changes between your order date and the date we supply the Product, we will adjust the rate of VAT that you pay, unless you have already paid for the Product in full before the change in the rate of VAT takes effect.

If 35 Thousand determines that any Products, or payments for any Products, under these Terms and Conditions are subject to sales tax in any jurisdiction and you have not remitted the applicable sales tax to 35 Thousand, you will be responsible for the payment of such sales tax and any related penalties or interest to the relevant tax authority, and you will indemnify us for any liability or expense we may incur in connection with such unpaid sales taxes.

We take all reasonable care to ensure that the price of the Product advised to you is correct. However, it is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the Contract, refund you any sums you have paid and require the return of any Products provided to you.


Currently, you can pay by credit or debit card (Stripe), PayPal or AmazonPay. In placing your order with a credit or debit card or by PayPal or AmazonPay you confirm that the card/account being used is yours and/or you are authorised to use it and that there are sufficient funds or credit facilities to cover the cost of any Products. We may obtain validation of your credit or debit card or Paypal/AmazonPay details before providing you with any Product. All credit/debit card or Paypal/AmazonPay account holders are subject to validation checks and authorisation by the card issuer/payment provider.

If the issuer of your card/payment provider refuses to authorise payment we will not accept your order or be under any obligation to deliver the relevant Product. We will not be obliged to inform you of the reason for the refusal, and we will not be liable for non-delivery of the Product ordered. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

Your credit/debit card/Paypal/Amazon account will be charged when we dispatch your order from our warehouse. If your payment is not received and you have already received the Products you ordered from us, you must pay for the Products or return those Products to us in accordance with reasonable return instructions that we provide to you and in the same condition that you received them at your own expense. If you do not do this within 30 days of the date on which we cancel your order, we may collect (or arrange for collection) the Products at your expense. We reserve the right to charge you for any and all damage to any Products that are the subject of an unpaid order.

Shipping Options and Charges

Subject to availability, after we have accepted an order for Products, we will use all reasonable means to deliver the Products within the time stated for your chosen shipping service. Due to the size of some Products or large quantities ordered, we may have to split up your order; if that happens, you will only be charged once for shipping. We will aim to dispatch as soon as possible; however, any date specified for delivery is approximate and we shall have no liability for failure to deliver on such specified date.

Shipping charges will be displayed clearly on the order page before payment is requested.

Products become your responsibility from the time we deliver the Product to the address you gave us. Please check your Products thoroughly on receipt as we cannot be liable for any damage caused once they are in your possession.

This does not affect your statutory rights. You will only own the Products once we have received payment in full.

Our rights to end a Contract

Very occasionally we may need to cancel an order at our discretion. If this becomes necessary, it will be without charge to you.

In addition, we may end any Contract between us at any time if you breach any of these Terms and Conditions, including selling any Products for commercial use.


Whether you are located in the US or UK, you may cancel a Product order at any time within 14 days beginning on the day after you have received your order, without having to give a reason. For UK customers, such cancellation rights are pursuant to the statutory rights under the Consumer (Information, Cancellation and Additional Payments) Regulations 2013 (the “Regulations”). You must exercise your right to cancel within 14 days of the day after you received the order unless your Product order is split into several deliveries over different days. In this case you have until 14 days after the day you receive the last delivery to change your mind about the Product order.

If you would like to cancel your order under the Regulations or pursuant to these Terms and Conditions, you can contact us at contact@35thousand.com. Please quote your order number in all correspondence.

We try to dispatch all orders within 48 hours of receipt, so if you do change your mind, please notify us as soon as possible.

Refund Processing

Eligible refunds will reimburse the cost of the order plus the cost of Standard Delivery (if you opted for a faster class of delivery, any additional cost of delivery above that of Standard Delivery may not be refunded). All refunds will be issued to the original method of payment on the order. We cannot accept liability, nor can we take responsibility for any bank charges that you may have incurred during the order process.

If your order has not yet been dispatched to you, your refund will be processed within 14 days of cancellation notice.

If your order has already been dispatched or delivered, then you’ll need to follow our Returns Process (see below) to return the Products to us. We will issue the refund to you within 14 days of receiving the returned Products in our facility, provided they are in original packaging, unused and in a hygienic and resalable condition. Any returned Products that are not in a hygienic or resalable condition may be disposed of and we shall have no liability to you in this regard, for refunds or otherwise. We may make deductions from the refund price to reflect any reduction in the value of the returned Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If you are exercising your right to change your mind you must send off the Products within 14 days of telling us you wish to end the Contract.

Returns process

Unfortunately, we cannot accept liability for returned goods that we don’t receive, or for those that get damaged in shipping on their return. It’s important that returned Products are in the best possible condition, so please take reasonable care of them and keep all packaging where possible.

To request a return, contact us at contact@35thousand.com and please quote your order number in all correspondence. Once your request is recieved we will provide you with a free return shipping label for the return of products. You are responsible at this point for ensuring the Products reach us safely. The right to cancel does not apply to certain types of Products, including any goods that are made to your specification or clearly personalised and goods that are sealed for health protection or hygiene reasons which are unsealed. Any sets must be returned in full, new and unused. We are unable to facilitate partial exchanges of sets.

The right to cancel or return does not apply to certain types of Products, including any goods that are made to your specification or clearly personalised and goods that are sealed for health protection or hygiene reasons which are unsealed.

Shipping Charges

If we have sent you the wrong items, or your order is faulty (see Faulty or Damaged Products), damaged or not as described on arrival, please contact us and we will provide free return shipping label and arrange for a like for like exchange or refund as applicable.

Eligible refunds will include the cost of the order plus the cost of Standard Delivery (if you opted for a faster class of delivery, any additional cost of delivery above that of Standard Delivery will not be refunded).


Nothing in this Section 10 affects your legal rights as a consumer under applicable laws, and we have a legal duty to supply Products of the quality described in your order. If any Product you purchase is damaged or faulty when delivered, we may offer an exchange or refund as appropriate, in accordance with your legal rights. Please note that if the damage to a Product occurs after delivery, no refund or exchange will be made. If you believe a Product is faulty, you should notify us at contact@35thousand.com and return the Product in accordance with our Returns procedure.

For UK customers: For more detailed information on your legal rights as a consumer, please visit the Citizens Advice website at www.adviceguide.org.uk or call 03454 04 05 06.

For United States customers: For detailed information on your legal rights as a consumer, please visit the Federal Trade Commission – Bureau of Consumer Protection website at https://www.ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection.


Sometimes, we may give you a promotional code to reduce the price of specified Products. Each promotional code has its own rules which will be made clear at the time of issue. Promotional codes need to be entered at the checkout to be applied to your order. Promotional codes are non-transferable and cannot be used in conjunction with other promotions or discounts. We may cancel or suspend a promotional code without notice where an event beyond our control affects the running of the promotion, or where we suspect fraud or technical error.